Warranty Terms & Conditions

  1. Warranty Period

Lucky Harvest Pty Ltd offers a 3-year limited replacement warranty for products that fail due to defects in materials or workmanship. The warranty period commences on the date of purchase.

  1. Warranty Terms & Conditions

The warranty period commences when the goods are purchased from The Lucky Harvest Pty Ltd online store or an authorised dealer. All products are to be installed by a licensed electrician, as stated under section 18 of the Electrical Safety Act 2002. Products must be solely used in accordance with The Lucky Harvest Pty Ltd specifications, guidelines & installation instructions.

  1. Limited Warranty

The warranty outlined here applies exclusively to products purchased from Lucky Harvest Pty Ltd. It is only valid for the original purchaser. The Lucky Harvest Pty Ltd guarantees that each product will be free from defects in materials and workmanship. To be eligible for a replacement under the warranty, you must provide proof of purchase, such as the original dated receipt from The Luck Harvest Pty Ltd online store or an authorised dealer. Additionally, proof of installation by a licensed electrician is required for a warranty claim.

  1. Balance of Warranty

To the maximum extent permitted by law, any replaced products by The Lucky Harvest Pty Ltd are covered only by the balance of the warranty period remaining from the date of purchase of the original product from The Lucky Harvest Pty Ltd.

  1. Limited Replacement Warranty

In addition to the limited warranty terms set out under section (3), the following will apply. Where a consumer declares an installed product as faulty, and an authorised service agent of The Lucky Harvest Pty Ltd has attended the property, a service fee will be charged to the consumer if:

  • It is not a product of The Lucky Harvest Pty Ltd.
  • There is nothing wrong with the product or to the extent that the failure is not a failure of the product to perform in accordance with its published features and specifications as reasonably determined by The Lucky Harvest Pty Ltd.
  • The original installation of the product was not carried out by a licensed electrician.
  • The installation is not performed in accordance with the relevant product installation instructions of The Lucky Harvest Pty Ltd.
  • The defects have been caused by incorrect application, abuse or misuse by the consumer or licensed electrician.

In addition, if the consumer has returned a product from The Lucky Harvest Pty Ltd, they will be charged for the fees involved in the return if:

  • It is not a product of The Lucky Harvest Pty Ltd.
  • There is nothing wrong with the product or to the extent that the failure is not a failure of the product to perform in accordance with its published features and specifications as reasonably determined by The Lucky Harvest Pty Ltd.
  • There is a clear indication the defects have been caused by incorrect application, abuse or misuse by the consumer or licensed electrician.
  1. Cancellations, Returns, Damaged Goods & Credit Claims
  • Cancellations – No cancellations or partial cancellation of an order, where the goods to be supplied are “special order” shall be accepted by The Lucky Harvest if a prior agreement has been made in writing.
  • Short Deliveries – Claims for short deliveries must be submitted in writing within 14 days of delivery. Claims made after this period will not be accepted. The purchaser is responsible for verifying that the total number of cartons matches the courier’s consignment note. The Lucky Harvest Pty Ltd will not be held accountable for short deliveries reported after these 14 days.

 

  • Damaged/Faulty Goods – The Customer must inspect the Goods upon delivery and notify The Lucky Harvest Pty Ltd in writing of any visible defects or damage within 14 days of delivery. This notification should include photos of both the item and its packaging, as well as any discrepancies from the description or quote. Any other defects in the Goods should be reported as soon as reasonably possible after they become apparent. The Customer must allow The Lucky Harvest Pty Ltd to inspect the Goods following such notification. A Goods Returned Authority (GRA) number will be issued by The Lucky Harvest Pty Ltd upon receiving the return request, and this number must accompany the Goods along with all relevant documentation and a completed Warranty Claim Form.

 

  • Due to Choice: The Customer may return goods due to a change of mind within fourteen (14) days of delivery. The items must be in a resell-able condition, including the original packaging. A restocking fee of 25% will apply. To initiate a return, email our Accounts department at accounts@theluckyharvest.com.au. They will issue a Goods Returned Authority (GRA) number and provide instructions on how and where to return the Goods
  1. Limitations & Cancellations

This is a limited warranty that excludes, among other things, installation, installation costs, incidental and consequential damages, and other extended expenses, as detailed by the limitations and conditions outlined below. Subject to Consumer Rights, and to the fullest extent permitted by law, The Lucky Harvest Pty Ltd warranties described in this document do not cover:

  • Products not purchased from The Lucky Harvest Pty Ltd online store or an authorised dealer
  • Products not installed in Australia
  • Products where installation was not carried out by a licensed electrician as required.
  • Products not installed in accordance with the product’s installation instructions or specifications.
  • Products not used in accordance with the instructions for use or specifications.
  • Defect, damage, or failure to a product resulting from misuse, accident, neglect, abuse, tampering, modifications or unauthorised repairs.
  • Damages not caused by a fault in the product materials or workmanship.
  • Defect, damage, or failure to a product resulting from any acts of God, including damages from lightning, power grid fluctuations, or power surges
  • Replacement of light sources unless specified.
  • Replacement of batteries supplied with certain products.
  • Damage caused by alternative power systems (for example: solar inverters,).
  • Water damage is caused by inappropriate placement of fittings not IP-rated for that location.
  • Non-structural corrosion damage of 316 Stainless Steel components such as surface rust, Tea Staining is not covered under warranty.
  • Corrosion or rust occurring on Aluminium, 304 grade stainless steel, Antique Brass and Graphite coloured fittings that have been installed within 5km of any saltwater environment.
  • Any Tarnishing of Solid Brass and Copper fittings including Antique Brass and Graphite Colours is a natural occurrence when installed in outdoor environments when exposed to weather and will not be covered under warranty.

 

Warranty Form